HVS32-Monitoring(en)

General Description

The HVS32 Monitoring is a software that calls and monitors HVS32 dispatch stations with different functionalities.
For one thing, it can start stations in AutomatikPolling, but it can also process daily closings fully automatically for carrier.
In case of error, a notification via mail can be sent.
Because the software is installed as a service, no windows login is needed anymore.

HVS32 Monitoring Polling

Description of function

The Monitoring Polling requires a DGS (Data Gateway Server) and it needs an extra license in the HVS32.
The Monitoring sets parameters for stations and registers all configured packing stations to the DGS.
The DGS receives the connection and memorizes it, including the the packing station ID.
The Monitoring then starts the HVS32 and establishes a connection. Keep in mind that only registered packing stations are handled by the DGS.
The data are sent from DGS to Monitoring, and then to the HVS32.
If the HVS32 does not respond anymore, it will restart. Timeouts and repetition rate are configurable.The stations can be started and stopped time-controlled.☃☃

Configuration options

To start the configurator, open „\Heidler\HVS32\HVS32MonitoringService“ and start the application „HVS32MonitoringServer.exe“.
To configure an error notification, click on Setup → Notification in the main menu.
Enter your SMTP data here, as well as the receivers (To an CC, multiple e-mail addresses semicolon separated).
To check your settings, you can send a test e-mail with the test notification button.

With the menu point „Setup → Gateway polling“, you can configure the following points:

Gateway Port: Port with which you can access the DGS.
Monitoring Port: The Monitoring statrs under this port. If several HVS32-Monitoring services are in use, this value needs to be incremented.
Workstations: Here you can set the HVS workstation to be started by the Monitoring, by right clicking into the field.
Max attempts: Here you can enter the maximum amount of tries to send a request to the HVS32.
Connection timeout: Here you can enter the maximum time for a station until it restarts.
Timeouts: Additionally, you can set explicit timeouts for each function. Each HVS32 function is set with a default timeout. E.g. Versanddatenanfrage (label print) with 60 seconds. If the timeout is too short, you can set the timeout for the corresponding function.
It ca be blank by default.

Under „Setup/Scheduler → Start & Stop polling“, you can set the start and stop time.
Important: The time should not be set between 2:00 and 3:00 night time due to the time shift.

After fully configuring the Monitoring, it is necessary to set a Windows user with local admin rights in the Windows services, under „HVS32MonitoringService“.

Troubleshooting / Logs

If the HVS32 does not reacft anymore, there will be a timeout exception.
Because the Monitoring starts the HVS32 packing station (e.g. Auto01), the same packing station should not be started again with the HVS32 link.
If the Monitoring service is terminated via the task manager, the corresponding HVS32 packing station will not be terminated. When restarting the service, the packing station will be started es several HVS32 instances are open.
Recent.log: All relevant information, e.g. errors and ProzessIDs, in brief description.
Monitoring.log: More detailed than the Recent.log. The logs are available under „\Heidler\HVS32\HVS32MonitoringService\logs“.
No available licences are not shown in the Monitoring.
If no user is set in the Windows services, it is possible that the local system executing the Windows service has no access to the printer drivers or writing licence for the directories. This can also lead to shipments directly being cancecled in the HVS32 after processing.

HVS32 Monitoring Scheduler

Description of function

For the Monitoring Scheduler, an extra licencce is needed in the HVS32. In this Monitoring, the HVS32 station is called to a configured time and automatically closed after successfully terminated action.Timeouts can be configured individually. In case of error, the amount of repetitions is configured and you have the option to be informedvia e-mail.
Here there are different time controlled tasks to choose from:

Daily Closing
AutomaticMailAvis
EDI repeat
WaWi response
Report Erzeugung (Report creation)
Auto Routen Update (Auto Routes Update)

Configuration options

To start the configurator, open „\Heidler\HVS32\HVS32MonitoringService“ and start the application „HVS32MonitoringServer.exe“.
To configure an error message, click in the main menu on Setup → Notification. Enter your SMTP data here, as well as the receivers (To and CC, multiple e-mail addresses semicolon separated).
To check your settings, you can send a test e-mail with the test notification button.
Via the menu points „Setup → Scheduler → Daily Closing / AutomaticMailAvis / EDI repeat sending / WaWi response file“ you can configure the following points:

Daily Closing: In this mask you can set, edit and remove new tasks via right click.
The following can be set: time, HVS32 station and carrier, on which the daily closing should take action on.
Additionally, you can set individual dispatch types and clients, as well as the output channel that should be used. If no dispatch type or customerID is set, all dispatch types are closed for the wanted carrier and for every client. If no output channel is set, the one configured in the HVS32 is used.
AutomaticMailAvis: Here you can configure station and time via right click. All Mail Avis that are created, but not sent, can be sent afterwards.
EDI repeat sending: Here you can configure station and time via right click. All EDI files that are created, but not sent, the HVS32 tries to sent afterwards.
WaWi response file: Here you can configure station and time via right click. WaWi files that are created, but not sent into the set directory, FTP Server or e-mail, the HVS32 tries to sent them again.
Report: Here you have the option to trigger the report creation time-controlled by the HVS32. By right clicking, you can set the configuration.
Max attempts: Here you can set the maximum amount of tries to send a request to the HVS32..
Timeout (in S): Here you can set the maximum time for an action, until it is canceled by the Monitoring.

Troubleshooting

If the daily closing is unexpectedly terminating, it is possible that the data is not there anymore after another try of the daily closing. In this case, you have to process the shipment manually afterwards.
Not exisiting licences are not shown in the Monitoring.
If no user is set in the Windows services, it is possible that the local system executing the Windows service has no access to the printer drivers or writing licence for the directories. This can also lead to shipments directly being cancecled in the HVS32 after processing.

HVS32 Monitoring Light

Description of function

The Monitoring Light is only used for filepolling. It only starts the HVS32 stations and monitors the processes.
Terminated processes are automatically restarted.
For this type of Monitoring, there are no timeouts.
No licence is necessary.

Configuration options

To start the configurator, open „\Heidler\HVS32\HVS32MonitoringService“ and start the application „HVS32MonitoringLightServer.exe“.
Via the menu points „Setup → Workstation“ und „Setup → Scheduler“, you can set work stations or start and stop times via right click. You can only set the time, when the HVS32 station should start.
Important: The time should not be set between 2:00 and 3:00 night time due to the time shift.

Troubleshooting

Because there is no Monitoring on starting the station, no e-mail will be sent and the HVS32 will not be restarted in case of error.